Shipping policy

Shipping Policy

At PlanetMicroLtd, we aim to process and deliver your order as quickly and safely as possible.

Order Processing: Orders are typically processed within 1–2 business days, excluding weekends and U.S. federal holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery: Standard U.S. shipping generally takes 3–7 business days after dispatch. Deliveries to Alaska, Hawaii, U.S. territories, or remote locations may take longer. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Charges: Shipping costs, including any free-shipping promotions or minimum-order requirements, will be displayed at checkout before payment.

Tracking: When available, a tracking number will be sent to the email address provided with your order. Please allow up to 24–48 hours for tracking information to update after shipment.

Incorrect Addresses: Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost, Missing, or Damaged Packages: If your package arrives damaged or appears to be lost in transit, please contact PlanetMicroLtd customer support with your order number and relevant photos or tracking information. We will review the issue and assist you according to the circumstances.

Delivered but Not Received: If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. If it is still missing, contact us for assistance.

International Shipping: Unless specifically stated at checkout, this policy applies to orders shipped within the United States.